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Frequently Asked Questions

Frequently Asked Questions

  1.  Is every product sold at Zeina’s Perfume World authentic and not fake?
  2. Why are the fragrances cheap?
  3. How do I order?
  4. How do I know my order has been placed successful?
  5. Are my details secured?
  6. How will I know when my order has been sent?
  7. Can I link to zeinaperfumeworld.com.au to a business web site?
  8. Do you accept other forms of payment?
  9. How long will it take for delivery?
  10. Is delivery really free?
  11. Do You Ship Overseas?
  12. My order is being returned by Couriers Please because of insufficient address or failure to organize redelivery, What happens now?
  13. Do you offer wholesale to business owners?
  14.  Is pick up available?
  15.  Any more Questions?

 

  1. Are all your products genuine?
    At zeinaperfumeworld.com.au Our Products Are 100% Authentic & backed with Money back guaranteed. Our products are sourced from trustworthy and reputable distributors.

Please contact our sales rep for further details 1300 989 346 (1300 98 ZEINA)

 

  1. Why are the fragrances cheap?


Zeina’s perfume world is one of Australia's leading Perfume Suppliers, with bulk buying power we are able to pass on our savings direct to our customers.
Selling Perfume online has low overheads as we do not have to outlay the large rental fees in a shopping centre, the savings are then passed on to our perfumes.

* NO IMITATIONS * 100% GENUINE BRANDS * SAVE UP TO 80%

* SPEEDY DELIVERY * EXCEPTIONAL CUSTOMER SERVICE

* FREE SHIPPING (when you spend $50 or more) * EXPRESS POST AVAILABLE

 

  1.  HOW to ORDER
    1.Look Through Our web site, Find the product you want & click on the BUY NOW Button
    2. Select: Continue shopping or Checkout.
    3. Select:
    *Returning Customer, *New Customer or *Proceed Directly to Checkout

    Then you complete the secure order form

4.How do I know my order has been placed successful?

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, log in to your account to check your order summary. If you do not have an account yet, you can create one by visiting www.zeinaperfumeworld.com.au

For further assistance, contact our Customer Service team at sales@zeinaperfumeworld.com.au

 

  1. Are my details secure?
    Yes! All information collected on this site is kept strictly confidential. Information is not sold, rented, or loaned to any third parties. Zeina’s perfume world collects certain information to make shopping at on our site fast and efficient. We respect your privacy, and we assure you that we will maintain and use this information responsibly. NOTE: Actual credit card numbers are transmitted & stored using the latest SSL encryption (128 bit) technology.
  2. How will I know when my order has been sent?
    After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number.
    Orders are normally despatched from our warehouse within 24 hours of payment verification. Tracking details will be sent via email confirmation. Please refer to couriers please website to watch tracking.

 

  1. Can I link to zeinaperfumeworld.com.au to a business web site?
    Yes! zeinaperfumeworld.com.au web has an Affiliate Program.
    Joining the program is absolutely FREE and your web site will earn significant revenue by linking to us.
  2. Do you accept other forms of payment?
    Yes. We accept Paypal payments which accepts all credit card and debit cards,  Money Orders, Bank Cheques and Direct Deposits.

 

  1. How long will it take for delivery?
    All our items are dispatched on the next business working day once we have confirmed your payment. Orders are usually received within 2 – 3 days for Metro areas and 3 – 5 days for rural and remote areas. We are well known for the speed of our delivery. Please refer to our delivery time frames.
  2. Is delivery really free?
    Yes. No ifs, no buts, no exceptions - delivery is free (when you spend $50 or more) no matter where you are within Australia and no matter how little or how much you order. We also offer Express post service.
  3. Do You Ship Overseas
    No Sorry Due To The New Government Laws We Are Unable To Ship Overseas. However If You Wish To Purchase For Someone Who Lives in Australia We Are Able To Accept Your Order.

12.My order is being returned by Couriers Please because of insufficient address or failure to organize redelivery, What happens now?
If you order is returned to us because of Insufficient address supplied by you, unfortunately any return postage charges and re delivery charges back to will need to be paid prior to re delivery. All delivery charges are non refundable. Please NOTE items are not via Australia post. A card will be left if you have missed the courier; it’s your responsibility to call for redelivery. Items are returned to our warehouse if you have not contact couriers please within 48hours of missing the courier. Please also track items online.

 

13. Do you offer wholesale to business owners?

Yes please email our team with all your inquiries to sales@zeinaperfumeworld.com.au

14. Is pick up available?

Unfortunately we do not allow pickups from our private warehouse.

  1.  Any more Questions?

For any more further inquires please email our friendly team at

sales@zeinaperfumeworld.com.au